The Marcil Technologies Consulting team is highly skilled in the processes of importing data and with the use of Report Writer and Crystal Reports. Importing data is a time consuming process which involves a detailed understanding of the data entered, fields populated and tables updated. Each consultant ensures in-depth analysis and educated answers are provided after thorough time has been scheduled to research the issue. The Marcil Technologies Technical Support team is dedicated to providing standard support resolutions in a timely manner based on guaranteed response times. The Marcil Technologies Consulting team consists of trained professionals that schedule chargeable time with you to communicate with all resources involved and provide you with a detailed analysis of your situation.

consulting@marciltechnologies.com

If you have a question or a support issue, you might find the answer you're looking for in the Support Topics area. Please choose a product line below.

support@marciltechnologies.com

What are your support hours for Workforce Automation?
We are currently open for support Monday through Friday from 8:00am to 5:00pm CT.

What reporting software do you integrate with, Crystal Reports?
Workforce Automation is not compatible with Crystal Reports. It actually has its own reporting functionality within the product.

What is Workforce Automation written in at this time?
Currently, our product is written in Borland Delphi, SQL and Oracle.

What type of support do you provide? Do you have the ability to dial-in to resolve issues?
We have the ability to dial-in using Live-Meeting software. It is important that the client have the same software loaded as well.

Where can I find your latest download?
Select "Downloads" under the Support section of the navigation bar at MarcilTechnologies.com. Then select the version of Microsoft Dynamics GP you have installed. After locating the specific product you'd like, select the download URL.

How do I know which version of your software I'm on?
Go to Help>> About Microsoft Dynamics GP. An About Marcil Technologies window will open displaying version information.

Do I need a separate registration key for Project Accounting and Xpede?
Yes, you will be given two registration keys one for Project Accounting and another for Xpede.

Where do I enter the registration key for Xpede.NET?
You will enter your Xpede.NET registration keys during the install process in the registry.

What are your support hours for Project Accounting with Xpede.NET?
Monday through Friday, 8:00am to 5:00pm CT.

What should I be aware of before installing your software?
You should read through the upgrade instructions and the readme file. You can download these documents in the downloads section of MarcilTechnologies.com.

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Modified Report Writer Support:
The Microsoft Great Plains Report Writer Tool acts as an instrument partners and end-users can utilize to modify standard out of the box reports. The Report Writer Tool can be used to modify Marcil Technologies reports as well. Due to the extent to which this tool allows for modifications of a report, there are limitations to the support we can provide on modified reports.

Our Technical Solutions Team concentrates its efforts on the support of standard reports, and to determining the extent of corruption in your modified reports. Determining the extent of the modifications will be up too the discretion of the technician after taking the time to troubleshoot your report issues. The majority of extensively modified reports will have to be supported and maintained through our Consulting Department.

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Support Timelines on Major Releases:
We are always striving to stay on the cutting edge of accounting software technology, which is a key component to our development focus. In an ongoing effort to provide sound products with enhanced functionality, our development staff continues to move forward to new major releases. With each of these releases, it makes it difficult to effectively support past versions of our products.

We suggest that all of our partners and customers upgrade to our latest releases as soon as it is feasible following the release date. Our support staff will be available for upgrade assistance by e-mail (support@MarcilTechnologies.com), or by phone at 701-478-7080. Our major releases provide improved functionality, enhanced features, and improved quality that will expand your accounting software capabilities. Discontinuing support on previous versions allows us to deliver quality and timely support on the most current releases of Marcil Technologies products. As a partner, this also allows you to be more effective for our customers by focusing on only our most current releases.

Topics Supported and Not Supported
The Technical Support department offers you the best support possible. Unfortunately, the support staff cannot support all aspects of your network, hardware and operating system. If you are unsure if you’ve encountered a problem with your Marcil Technologies product, please review the following list of topics for those we can support and for those we are unable to support.

Import Provisions
The ability to import information into the data tables of Marcil Technologies products is inherent to their functionality. The Marcil Technologies Technical Support team can provide table and field information and assist with basic pre-import inquiries while the Marcil Technologies Consulting team can handle more detailed questions and assistance. These procedures are in place because of the following reasons: